CHANCE Namba

Privacy Policy

How we handle your personal information

Basic Policy

CHANCE Group ("we" or "our shop") recognizes the protection of customers' personal information as an important responsibility, and handles personal information appropriately in accordance with the Personal Information Protection Act and related laws.

Article 1 — Definition of Personal Information

Personal information refers to information that can identify a specific individual, such as name, phone number, email address, or other descriptions.

Article 2 — Collection of Personal Information

We collect personal information to the extent necessary for the following purposes:

  • Accepting and managing reservations
  • Providing services
  • Responding to inquiries
  • Sending campaign information (for those who opt in)
  • Improving service quality

Article 3 — Purpose of Use

We use collected personal information for the following purposes:

  • Confirming and communicating changes to reservations
  • Communication related to service provision
  • Responding to inquiries
  • Providing information about new services, events, and campaigns
  • Analysis for service improvement

Article 4 — Disclosure to Third Parties

We will not provide personal information to third parties without your consent, except in the following cases:

  • When required by law
  • When necessary to protect the life, body, or property of a person and it is difficult to obtain consent
  • When particularly necessary for public health or the sound upbringing of children, and it is difficult to obtain consent
  • When necessary to cooperate with national or local government agencies in performing legally prescribed duties, and obtaining consent would interfere with such duties

Article 5 — Security Management

We implement appropriate security measures to prevent loss, destruction, alteration, and leakage of personal information.

Access to personal information is limited to the minimum number of employees necessary, and appropriate training is provided.

Article 6 — Disclosure, Correction & Deletion

You have the following rights regarding personal information held by us:

  • Request for disclosure of personal information
  • Request for correction, addition, or deletion
  • Request for suspension of use or erasure

Please contact our shop for such requests. We will respond within a reasonable period after verifying your identity.

Article 7 — Use of Cookies

Our website may use cookies and similar technologies to improve usability and analyze usage.

You may disable cookies in your browser settings. However, some services may not function correctly as a result.

Article 8 — Analytics Tools

Our website uses analytics tools such as Google Analytics, which use cookies to collect visitor information.

The information collected is anonymous and does not identify individuals. It is used solely to improve our services.

Article 9 — Changes to This Policy

We may update this Privacy Policy as necessary due to changes in laws or business operations.

The updated policy takes effect from the time it is posted on our website.

Article 10 — Contact

For inquiries regarding the handling of personal information, please contact us:

CHANCE Group

Personal Information Protection Manager

Established: January 1, 2025

Last updated: January 1, 2025